Refund Policy

Before paying, you can try Granex during the free trial, with no card required or no charge until it ends. We recommend evaluating the service during the trial to avoid unwanted charges.

Monthly subscriptions are not prorated or refunded on cancellation: you keep access until the end of the period already paid and the next month does not renew. You can cancel at any time from Settings › Billing.

If you cancel an annual plan within 14 calendar days of the first payment, we refund the full amount. After 14 days, the unused portion is not refunded, but you keep access until the end of the contracted year.

As the service is digital and immediately accessible, by subscribing you request its execution during the withdrawal period. Even so, we voluntarily offer the 14-day guarantee in section 3 for annual plans.

Consumable add-ons (e.g. AI-credit packs) are non-refundable once activated or partially consumed. Recurring add-ons (e.g. extra storage) follow the monthly-subscription rules.

We may deny a refund in cases of abusive use, fraud, breach of the Terms, or where service consumption has been substantial. In the event of a billing error on our side, we will correct it and refund in full.

Write to facturacion@granex.es from the account email, stating the reason and the invoice. We resolve requests within 14 days and refunds are issued to the original payment method.

Refunds include applicable taxes (VAT) where relevant. Amounts are refunded in the same currency as the original charge.